The combination of beautiful and clean design, technology, services and user experience, give us big advantage in the market and differentiates our work.
Service Providers can launch revenue-generating VoIP service to global Consumers & Enterprises through Mobile APPs. This service can result in a higher recall of the Service Provider’s brand through
International Callback Service can be launched in regions where either: Calling through Mobile APPs is not possible because of inadequate Wi-Fi, 3G, 4G networks. Access Numbers for Calling Card purposes cannot be procured easily.
Group Housing / Community Intercom Service. Inter Apartment / House Calling over IP networks with customized Intercom Numbers based on Building / Tower / Apartment number for easy recall. Intra Group Calls as well as Inter Group Calls.
Service Providers can launch this service to their Small Business Customers. This is a VAS service on Inbound Calls to SMBs. SMBs are provided with DID’s in the city of their choice through a self-service Portal. They are provided with a customized Auto Attendant through the IVR for managing Calls based on the Groups (1 for Sales, 2 for Support etc.).
Account Settings: Mobile Number as Identity OTP Authentication Change Number / Delete Account Profile Image Chat Settings, Language Change, Chat Backup Message & Call Notification Settings
Jenifer Smith Say: Hello Account Settings: Mobile Number as Identity OTP Authentication Change Number / Delete Account Profile Image Chat Settings, Language Change, Chat Backup Message & Call Notification Settings
¨High performance SMS Application Platform for: Wholesale SMS Hubbing Multi Tenanted Self-Service SMS Campaign for Enterprises (Broadcast, Unicast, Scheduling, Monitoring the progress of Broadcast)
Reservation Less Conference Bridge ¨ Web based Provisioning / Reporting ¨ Integrated Billing ¨ Conference Features: Restriction on Concurrent Participants by type of Package.
This service only provide the companies, having Legal License Country wise. Capacity of thousands of Simultaneous Calls with a HA architecture. ¨ 100% Software running on commodity hardware.
Important Alerts, Promotions and Campaigns can be run to reach Consumers in a cost effective and personalized way. ¨ Pure Broadcasting / Advertising Models ¨ Transfer the Call to Agent Feature
Brands and Advertisers can use Free missed calls from consumers to enhance engagement and feedback. ¨ “Call to Action” for Applications through Missed Calls e.g. Missed Call Service through registered numbers can be given by Banks for Auto Recharge of Prepaid Mobile Accounts.
ICS Technical Support Team is available 24*365 to its Customers globally from its Global Support Center, Chennai, India. ¨ ICS provides Level 3 Product Support to its customers who are responsible for Level 1 Call Center and Level 2 NOC Support. ¨ Each query / issue is reported to ICS through a Trouble Ticketing system for proper tracking, monitoring and closure.
HI-BRID CALL CENTRE SOLUTION Major Call Centre Solution Feature Includes: Predictive dialling (Outbound) Auto Call Distribution (ACD) (Inbound) Web-based agent and administrative interfaces
Server-Side Components Class 4 & Class 5 Soft switches & SBCs Media Server (IVR) Prepaid & Postpaid Billing + Analytics + Extensive Reporting Prepaid Consumer Applications
Pre-integrated & Turn-key Platform Allows Telecom Service Providers to host a wide range of differentiated telephony & messaging applications. Provides the shortest time-to-market to the Service Providers. Provides alternative technology solution to roll out telephony in under serviced areas.
Claritas est etiam processus dynamicus, qui sequitur mutationem consuetudium lectorum.