ICS NZ Ltd www.icsservices.nz established in the year 2015, based Rotorua Bay of Plenty.
Under ICS NZ Ltd, we have established our Network for VOIP services with its owned APP FREEVEE works in 148 countries, we are the pioneer in VOIP APP developed launching from New Zealand Based Company, our other product www.kiwimobiles.co.nz has very famous due to its Rugged quality and enhanced GSM signal power.
Recently we launched a state of Art Bandwidth Optimizer for Telco’s and VOIP providers www.goiptech.com Our solution Bandwidth Optimiser cut of 70% of bandwidth consumption for VOIP and Telco networks, without compromising the quality of services.
We are growing gradually in Telecom/IT industry, not focusing New Zealand only, we are focusing worldwide to offer our expert services, in Fiber Optic, IoT, Telecom, VOIP, Call centre services and Rugged smartphone designing
Network Operations Center (NOC) Technicians monitor large computer networks and servers for problems from a central or remote location. They analyze problems, perform troubleshooting and incident response on the system, communicate with sites and track problems through to Technician resolution.
The employment market for NOC Technician s is strong, as the telecommunications and IT industries continue to grow and become more complex. The Bureau of Labour Statistics predicts job growth of 12 per cent by 2024 for all computer support specialists, including NOC Technicians.
NOC Technician Duties and Responsibilities
To accomplish their primary goal of monitoring and troubleshooting computer and telecommunication networks and systems
NOC Technician s monitor the performance and capacity of computer systems using a variety of tools. They look for hardware, software, and environmental alerts or malfunctions. When an issue is identified, NOC Technician s work to determine the cause of the problem.
When a problem impacts the IT services, the NOC Technician works to triage or troubleshoot the problem, if possible. NOCs generally have standard operating procedures that the NOC Technician will closely follow. This may include coordinating with third-party vendors, customer contacts, or other IT teams.
Track all Issues
While responding to incidents, the NOC Technician must carefully track and document all issues and resolutions in detail. This increases the knowledge base of the NOC and is a record of the health of the system. Often, the NOC has a ticketing system that the NOC Technician is responsible for updating.
When problems are too large or complex for quick troubleshooting, NOC Technician s must escalate the issue to management, other IT resources or 3rd party vendors for assistance in reaching a resolution.
NOC Technician Skills
Strong analytical thinkers who enjoy solving problems, successful NOC Technician s thrive in a high-pressure environment with shifting priorities. NOC Technician s are able to assess a situation and determine tactical steps forward and can lead a team in implementing a strategic plan.
Core skills and Qualification: Based on job listings we looked at; employers want NOC Technician with these core skills. If you want to work as a NOC Technician, focus on the following.
Minimum 2-year experience in remote monitoring any network.
Graduate in IT or Networking.
Valid work Visa to work in New Zealand.
Basic Knowledge of class 5 switch configuration and IP masking, sub-net understanding.
Experience managing, supporting and deploying network infrastructures
Strong ability to diagnose server or network alerts, events or issues
Understanding of common information architecture frameworks
Excellent time management and organizational skills, and ability to handle multiple concurrent tasks and projects with minimal supervision
Knowledge of project management methodologies and techniques
Good oral and written communication skills, and ability to address conflict with others constructively
Experience with Disaster Recovery plans and related technologies
Ability to work a flexible schedule
Able to work in pressure with calm behaviour
Advanced skills: While most employers did not require the following skills, multiple job listings included them as preferred. Add these to your NOC Technician toolbox and broaden your career options.
Server hardware experience with window servers, Linux, Cisco,
Experience working in a large distribution or manufacturing environments
Previous customer service or helpdesk experience
Company will provide the job training for its existing network around the world in VOIP and hosted services.
Email your latest resume @ firstname.lastname@example.org
For more understanding and discussion about the availability of this slot, the candidate shall contact on 00642102838349, what,s up only.
Applicants for this position should have NZ residency or a valid NZ work visa.
We are also looking skilled, Fluent in English Call Centre agents for different products after sales services and Marketing in our Pakistan Lahore based Contact Centre.
We are changing the game to earn handsome amount sitting from home, you just need to be fluent in English and need a internet connection at home and a computer.
Send your CV,s at email@example.com to schedule a interview on phone and any social media we prefer skype.
Sitting in remote area doesn’t matter, its some any sub continents Ruler and Urban . We are keen to offer equal opportunity for peoples who are skilled for said posts and cant able to re-locate in big cities. We offer very attractive earnings working remotely .
You just need a computer and internet connection , PS: Send your experience in any field related to after sale’s services and marketing .