HI-BRID CALL CENTRE SOLUTION

Major Call Centre Solution Feature Includes:

• Predictive dialling (Outbound)
• Auto Call Distribution (ACD) (Inbound)
• Web-based agent and administrative interfaces
• Remote Agent login
• Call recording
• Call Conferencing
• Scheduled Callbacks (Agent-Only and Anyone)
• Performance monitoring (Call listing & Bergen)
• Web configurable IVRs and Voicemail boxes
• Scalable to hundreds of seats
• Ability to use PSTN and VOIP trunks
• IVR with DTMF tone recognition
• Scheduled IVR
• Can be integrated to third party software (CRM, ERP, web portals)

Following services are being offered in packages to suite    your specific need

• Outbound Solutions
• Inbound Solutions
• IVR set-up
• Hosted Call Centre Suite
• SMS services, with your own cloud-based 

Our goal is to keep call centre solution at a very low cost while making it highly efficient so that you can focus on your services and customer satisfaction and not worry about your tools. We make the systems as interactive and intelligent to make every caller experience the pleasure of your service. We are happy when your customers are happy. Our Solutions is for everyone, be a small start-up, mid-size or a multinational company that needs an Enterprise solution. Start from a small solution and let it grow along with you. Our call centre suite is perfect for

• Restaurants, Pizza shop or fast foods – Integrate with existing software or use ORDE MANAGEMENT SYSTEM. Let you call experience the pleasure of your customer service, take order and process it quickly. Maintain customer history so when they call next time to greet with their name and know what they have ordered before.
• Telecom & IT Services

We have expert inhouse call agents, who are trained literate to troubleshoot any kind of home Broadband networks or enterprises network troubleshooting level to level 2.

• Travel & leisure– Whether you are a travel agent, airline or a hotel, make your customer reach you easily and let them enjoy their tour.
• Transportation – Whether you are a railway reservation office, long route bus service or taxi/cap service, all require high customer satisfaction. With a state-of-art solution, you can deliver that satisfaction effectively.
• Online Shopping – Online shopping sometimes may not very simple for some customer, let them talk to you.
• Outbound Call centre – Be it telemarketing, survey or following up, this solution can act as predictive dialler (PD).
• Inbound Call enter – For BPO call centre taking inbound calls from different companie